Privacy Policy

Introduction

LPC Lubbock Pool Care values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our pool cleaning and maintenance services or visit our website at www.lubbockpoolservicing.com. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us when you request our services, contact us, or interact with our website. The types of information we may collect include:

• Name and contact information (phone number, email address, mailing address)
• Property address and access instructions
• Pool specifications and equipment details
• Payment information and billing details
• Service history and preferences
• Communications with our team

We may also collect technical information automatically when you visit our website, including your IP address, browser type, device information, and pages visited.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our pool cleaning and maintenance services
• Schedule appointments and communicate service updates
• Process payments and manage billing
• Respond to your questions, comments, and support requests
• Send service reminders and important notices
• Maintain records of services performed and equipment serviced
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances: with service providers who help us operate our business (such as payment processors), when required by law or to protect our legal rights, in connection with a business transfer or sale, or with your explicit consent. Any third parties we work with are required to protect your information and use it only for the purposes we specify.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure storage of records, encrypted transmission of payment information, and limited access to customer data by authorized employees only. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This typically includes maintaining service records for warranty purposes, tax compliance, and resolving disputes. When information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

You have certain rights regarding your personal information:

• You can request access to the personal information we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your information, subject to legal obligations
• You can opt out of receiving promotional communications from us
• You can request a copy of your service history and records

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Some features of our website may not function properly if you disable cookies.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: